A handle that is almost right
One swapped letter, an extra underscore, a capital I where an l should be. Copy the handle from this site — never from a link someone sent you.
Impostor awareness
Are you texting
the real us?
Why this page exists
Fake profiles copy our name, our avatar and our handles with a letter swapped, then ask clients for money, login codes or account details. Before you trust anyone with a case, rotate the phone below, compare both profiles, and confirm you are speaking to one of the two accounts we actually use.
The real profiles
Check the screen
before you trust it.
These are the two accounts we message clients from, on a device you can spin around. Rotate it, then step through both profiles and copy the handle straight from here.
Profile 1 of 2
How they catch people
Six things
that give them away.
Screenshots instead of a live profile
A screenshot cannot be checked. Ask for a message sent live from the account, or open the profile yourself and compare it with the phone above.
Pressure to move right now
A closing window, a five-minute deadline, a specialist who will "move on" if you hesitate. Real casework never depends on you deciding before you can think.
Payment to a wallet you have never seen
The coins and routes we accept are published on this site. Anyone inventing a new payment method on the spot is not us.
A request for your password or codes
No legitimate recovery specialist needs your password, your 2FA codes or your backup codes. Whoever asks for them is after the account, not the recovery.
A name you cannot find here
Only the accounts listed on this page are ours. If it is not on the list, it is not us — however convincing the profile looks.
Verified accounts
Only these two
are ours.
@siffu
Also @cidda, @nixir — every case comes through here first.
@MetaAISupport
Also known as John — works the case end to end.
Anything else — a swapped letter, an extra underscore, a number tacked on the end — is an impostor. If you are unsure about an account that has messaged you, send it to us first and we will confirm whether it is ours before you share a single detail.